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WHAT'S NEW
This page displays an up-to-date listing of changes to our customer support web. We'll also place notices here regarding product updates, scheduled releases, or problems and work-arounds that may affect all customers.
September 21, 2007: Our 888# provider informed us they are unable to continue service due to a major billing dispute with their provider. We are in the process of transferring the number to a new provider but this may take up to 3 days.
September 20, 2007: Our 888# provider has an outage affecting our 888 #. This started this morning some time and has not cleared as of 9:40 pm tonight. We have put our direct # on our home page. Until it works again, you can reach us at 480-704-2000. Sorry for the inconvenience.
February 19,2007: We had a 3 hour power outage during the middle of the day today. Since this is longer than our UPS systems can handle, we had to switch over to the backup generator. There were some periods where the severs were down, but everything was working by early afternoon.
January 9, 2007: We were down late this evening for about 15 minutes when the cpu fan on our main router/firewall failed. Swapped it out with a spare fan.
November 30, 2006: The T1 line through Qwest went down for about 4 hours today due to a short between two wires. It was repaired by 5 pm MST.
November 7, 2006: The cutover to the new provider scheduled for last Saturday (11/4) did not happen. The circuit was not ready at that time. It is now operational and we will be transitioning to it this evening about 10 pm MST. If all goes well the down time should be under 10 minutes. If we have problems, it will be longer, depending on the nature of the problem.
October 19, 2006: At 9:10 am our T1 line failed again. This time it was due to an office repeater in the central office we connect to. Qwest fixed the circuit by 12:20 pm.
October 17, 2006: At 4 pm a Qwest cable crew cutting over a new cable knocked us offline. It took Qwest until 1 am the next day to respond. The crew had cut one of the lines to our T1 service. We were back in operation by 4 am on October 18th.
August 29, 2006: Our backbone provider experienced a 3 hour outage this morning from 4 am to 7 am. Then at 11 a.m. they had a client's server at their facility get infected with a virus and it tried to share it with friends and neighbors. The off button worked very well. Things are back to normal now.
August 25, 2006: Qwest is going to take our line down tonight from 11 pm to 4 am to see if they can find the root cause of the outages we've been seeing. They looked through their records and we've had 3 outages in the last 30 days, none of which they were able to respond to.
August 24, 2006: Another storm, another outage. We're getting pretty tired of this pattern: a heavy storm hits the area, our T1 goes down. Qwest can't react to fix the circuit and it eventually dries out and returns to service on its own. As a phone company providing service, Qwest completely sucks. Pacific Bell techs were gods compared to these guys. About the only bright side is that I gave their support folks an earful when they called to report status.
We've checked into wireless access and it isn't much better, as Cox bought out the company who was providing it. We already know about Cox, so that isn't an option.
July 27, 2006: Phoenix had a major storm pass through last night that knocked out power and phone service to 30,000+ homes. Our offices were part of that. We did sustain damage but the network and servers were unharmed. Power and connectivity were restored by 8 am today. Thank you for your understanding. It's been a long night.
April 19, 2006: We just experienced a power outage which lasted about an hour. Our UPS systems didn't last quite that long which suggests the batteries need testing and/or replaced. Will do that during off-hours.
March 31, 2006: Today at 10:03 we lost connectivity to the Internet. The outage lasted for 7+ hours. Turns out it was human error on the part of Qwest technicians working on voice lines. I guess that's just their "Spirit of Service" coming through.
During the outage we did some routine maintenance that uncovered a problem with the hard drive on one of our web servers. This resulted in a longer outage for some websites. All should be back up and running, though.
February 13, 2006: We had two power outages over the weekend which caused some problems for some of our servers. Due to this, we will be taking one of our web servers down for maintenance this evening (10 pm) for an extended maintenance period. This will affect most of the websites we host. We appreciate your understanding during the outage. Email and dialup access will not be affected.
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Telephone Postal address 888-206-6486 PO Box 1122, Queen Creek, AZ 85242
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Last modified: April 19, 2006