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WHAT'S NEW
This page displays an up-to-date listing of changes to our customer support web. We'll also place notices here regarding product updates, scheduled releases, or problems and work-arounds that may affect all customers.
July 29, 2010: We had 2 brief power outages this afternoon, one of which had a spike sufficient to get through our UPS system. It took two servers offline, but we got them back online within a few minutes. Still working on the mail server upgrade. We're waiting on a point release from the developers that (hopefully) will fix the issue we had.
July 24, 2010: Upgraded the mail server to vsn 7.0. After upgrading testing showed it was unresponsive. Tried applying the upgrade again with the same result. Backed it out to the previous version and opened a trouble ticket with the company to find out what happened.
June 25th, 2010: Qwest technicians have been upgrading above-ground pedestals in our area lately and the ones working on the pedestal just to the north of us knocked out our T1 line today. It took them 5 hours to get it back in operation. We're really looking forward to when we can ditch Qwest entirely later this fall.
May 28, 2010: Tonight at 11 pm we will be testing a new router. This will result in about a 10-15 minute outage as we switch over. All services will be down for that period.
May 14, 2010: The raid array continues to rebuild the data from the replaced drive. From current progress it will finish some time this afternoon. Until then, email will be very slow. If you get a timeout sending, just retry and it should go through at most after a few attempts.
May 13, 2010: Another drive failed yesterday in the raid array (similar to last month), and the rebuild process for the spare is making things sluggish until it's completed. The failure affected the mail server as well as some websites. The servers are up now and no data was lost. When the drive array completes the rebuilding process, we will be looking at alternative approaches that don't bog down the system when an individual drive fails.
Late this evening we will be taking the critical files off the raid array and putting them on another drive until the rebuild process completes.
April 13, 2010: We had a drive fail on one of our servers this morning. It affected email and a few websites until we could get it swapped out. The server is configured such that no data gets lost if a drive fails. It rebuilds the information on the drive in the background while it continues to process requests. But until that drive is rebuilt (4-6 hours) performance will be sluggish for email.
March 10, 2010: Our T1 line went down yet again today, from 11 AM to 3:50 pm due to faulty wiring. This is completely unacceptable to us and have gotten folks capable of correcting the root cause within Qwest to address the problem. I have also written a letter to the chairman of Qwest requesting his intervention to solve this problem. He has responded before so I doubt this will be ignored.
March 5, 2010: We had a T1 outage yesterday afternoon that started at 3:30 and lasted for 5 hours. We're not at all happy with the amount of time it took Qwest to respond do this. As a result, later this year when our contract comes up for renewal, we will be looking at connection options that do not use Qwest as part of the connection. They are just too unreliabe.
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Last modified: April 19, 2006